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Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers
BACKGROUND: Unsolicited patient complaints can be a useful service recovery tool for health care organizations. Some patient complaints contain information that may necessitate further action on the part of the health care organization and/or the health care professional. Current approaches depend o...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
JMIR Publications
2017
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5556254/ https://www.ncbi.nlm.nih.gov/pubmed/28760726 http://dx.doi.org/10.2196/medinform.7140 |