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Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia

INTRODUCTION: Patient counseling can ideally be providing medication information orally or in written form to patients or their attendants, and it helps to form a concordant approach on encouraging patient involvement in the pharmaceutical care process and to explore patient’s knowledge and understa...

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Autores principales: Belay, Yared Belete, Kassa, Terefe Teshome, Welie, Abraham Gebregziabiher, Alemayehu, Merafe Samuel, Dinkashe, Fantaye Teka
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove Medical Press 2017
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557119/
https://www.ncbi.nlm.nih.gov/pubmed/28848367
http://dx.doi.org/10.2147/RMHP.S138300
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author Belay, Yared Belete
Kassa, Terefe Teshome
Welie, Abraham Gebregziabiher
Alemayehu, Merafe Samuel
Dinkashe, Fantaye Teka
author_facet Belay, Yared Belete
Kassa, Terefe Teshome
Welie, Abraham Gebregziabiher
Alemayehu, Merafe Samuel
Dinkashe, Fantaye Teka
author_sort Belay, Yared Belete
collection PubMed
description INTRODUCTION: Patient counseling can ideally be providing medication information orally or in written form to patients or their attendants, and it helps to form a concordant approach on encouraging patient involvement in the pharmaceutical care process and to explore patient’s knowledge and understanding. Lack of adequate knowledge on drugs and up-to-date drug information are the major factor that hinders counseling services. This study assessed counseling practice of pharmacy professionals in Mekelle City. METHODS: A facility-based cross-sectional study was conducted. Professionals who volunteered to participate were involved. Self-administered questionnaires were used as data collecting tool to grasp professionals’ practice on patient counseling, and the data were analyzed by using SPSS version 23. One-way analysis of variance and post hoc statistical tests were done to check for association between sociodemographic and other variables of counseling practice. In the statistical analyses, p-value of 0.05 and 95% confidence interval were considered. RESULTS: The most frequent drug information given by the pharmacy professionals to clients were unit dose (65%), frequency of administration (79%), and duration of therapy (62%). Study participants claimed that lack of knowledge (37%), lack of updated drug information (49%), high patient load (62%), and absence of a private counseling room (51%) were the main factors that prohibit pharmacy professionals from counseling their patients. Those pharmacy professionals whose monthly income was <2000 Ethiopian Birr claimed lack of knowledge (p=0.007), limited access for updated drug information (p=0.009), and lack of experience (p=0.039) as factors for poor counseling practice. Results of the post hoc analysis showed significant difference among the participants with <5 and >10 years of experience in providing information on storage conditions and written materials with p-value of 0.025 and 0.016, respectively. CONCLUSION: This study proves that the level of satisfactory counseling is still very low compared to the expected practice. Lack of knowledge, lack of updated drug information, high patient load, absence of private counseling room, and underestimating the importance of counseling were identified as some of the factors that impede counseling services.
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spelling pubmed-55571192017-08-28 Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia Belay, Yared Belete Kassa, Terefe Teshome Welie, Abraham Gebregziabiher Alemayehu, Merafe Samuel Dinkashe, Fantaye Teka Risk Manag Healthc Policy Original Research INTRODUCTION: Patient counseling can ideally be providing medication information orally or in written form to patients or their attendants, and it helps to form a concordant approach on encouraging patient involvement in the pharmaceutical care process and to explore patient’s knowledge and understanding. Lack of adequate knowledge on drugs and up-to-date drug information are the major factor that hinders counseling services. This study assessed counseling practice of pharmacy professionals in Mekelle City. METHODS: A facility-based cross-sectional study was conducted. Professionals who volunteered to participate were involved. Self-administered questionnaires were used as data collecting tool to grasp professionals’ practice on patient counseling, and the data were analyzed by using SPSS version 23. One-way analysis of variance and post hoc statistical tests were done to check for association between sociodemographic and other variables of counseling practice. In the statistical analyses, p-value of 0.05 and 95% confidence interval were considered. RESULTS: The most frequent drug information given by the pharmacy professionals to clients were unit dose (65%), frequency of administration (79%), and duration of therapy (62%). Study participants claimed that lack of knowledge (37%), lack of updated drug information (49%), high patient load (62%), and absence of a private counseling room (51%) were the main factors that prohibit pharmacy professionals from counseling their patients. Those pharmacy professionals whose monthly income was <2000 Ethiopian Birr claimed lack of knowledge (p=0.007), limited access for updated drug information (p=0.009), and lack of experience (p=0.039) as factors for poor counseling practice. Results of the post hoc analysis showed significant difference among the participants with <5 and >10 years of experience in providing information on storage conditions and written materials with p-value of 0.025 and 0.016, respectively. CONCLUSION: This study proves that the level of satisfactory counseling is still very low compared to the expected practice. Lack of knowledge, lack of updated drug information, high patient load, absence of private counseling room, and underestimating the importance of counseling were identified as some of the factors that impede counseling services. Dove Medical Press 2017-08-07 /pmc/articles/PMC5557119/ /pubmed/28848367 http://dx.doi.org/10.2147/RMHP.S138300 Text en © 2017 Belay et al. This work is published and licensed by Dove Medical Press Limited The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed.
spellingShingle Original Research
Belay, Yared Belete
Kassa, Terefe Teshome
Welie, Abraham Gebregziabiher
Alemayehu, Merafe Samuel
Dinkashe, Fantaye Teka
Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title_full Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title_fullStr Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title_full_unstemmed Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title_short Assessment of counseling practice in medicine retail outlets in Mekelle City, Northern Ethiopia
title_sort assessment of counseling practice in medicine retail outlets in mekelle city, northern ethiopia
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557119/
https://www.ncbi.nlm.nih.gov/pubmed/28848367
http://dx.doi.org/10.2147/RMHP.S138300
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