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The quality, safety and governance of telephone triage and advice services – an overview of evidence from systematic reviews

BACKGROUND: Telephone triage and advice services (TTAS) are increasingly being implemented around the world. These services allow people to speak to a nurse or general practitioner over the telephone and receive assessment and healthcare advice. There is an existing body of research on the topic of...

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Detalles Bibliográficos
Autores principales: Lake, Rebecca, Georgiou, Andrew, Li, Julie, Li, Ling, Byrne, Mary, Robinson, Maureen, Westbrook, Johanna I.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2017
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5577663/
https://www.ncbi.nlm.nih.gov/pubmed/28854916
http://dx.doi.org/10.1186/s12913-017-2564-x