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A qualitative study of employees’ opinions on establishing a generic call-centre

BACKGROUND: To investigate opinions among employees at an Out-of-Hours general practitioner (OOH-GP) service and a safety alarm service about the establishment of a generic call-centre. METHODS: Qualitative study using individual and group interviews with 14 employees and managers involved in prepar...

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Detalles Bibliográficos
Autores principales:	Storhaug, Hilde Carin, Mead, Sara Bjune, Steinsbekk, Aslak
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2017
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5646114/ https://www.ncbi.nlm.nih.gov/pubmed/29041908 http://dx.doi.org/10.1186/s12875-017-0661-x

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