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Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK
OBJECTIVES: There is an increased reliance on online referral systems (ORS) within neurosurgical departments across the UK. Opinions of neurosurgeons on ORS are extensively reported but those of referrers have hardly been sought. Our study aims at ascertaining our referring colleagues’ views on our...
Autores principales: | , , , , , , , , , , , , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BMJ Publishing Group
2017
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5719300/ https://www.ncbi.nlm.nih.gov/pubmed/29180594 http://dx.doi.org/10.1136/bmjopen-2017-017495 |
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author | Amarouche, Meriem Neville, Jonathan J Deacon, Simon Kalyal, Nida Adams, Nikita Cheserem, Beverly Curley, Daniel DeSouza, Ruth-Mary Hafiz, Fehmi Jayawardena, Tanya Khetani, Nishi Matthews, Diana Mustoe, Sophie Okafor, Sabrina Padfield, Olivia Rao, Ishani Samir, Reem Tahir, Hyder Varghese, Benjamin Tolias, Christos Michael |
author_facet | Amarouche, Meriem Neville, Jonathan J Deacon, Simon Kalyal, Nida Adams, Nikita Cheserem, Beverly Curley, Daniel DeSouza, Ruth-Mary Hafiz, Fehmi Jayawardena, Tanya Khetani, Nishi Matthews, Diana Mustoe, Sophie Okafor, Sabrina Padfield, Olivia Rao, Ishani Samir, Reem Tahir, Hyder Varghese, Benjamin Tolias, Christos Michael |
author_sort | Amarouche, Meriem |
collection | PubMed |
description | OBJECTIVES: There is an increased reliance on online referral systems (ORS) within neurosurgical departments across the UK. Opinions of neurosurgeons on ORS are extensively reported but those of referrers have hardly been sought. Our study aims at ascertaining our referring colleagues’ views on our ORS and its impact on patient care, their opinions on neurosurgeons and how to improve our referral process. SETTING: 14 district general hospitals and one teaching hospital. PARTICIPANTS: 641 healthcare professionals across a range of medical and surgical specialties including doctors of all grades, nurses and physiotherapists. Survey responses were obtained by medical students using a smartphone application. RESULTS: Although 92% of respondents were aware of the ORS, 74% would routinely phone the on-call registrar either before or after making referrals online. The majority (44%) believed their call to relate to a life-threatening emergency. 62% of referrers considered the ORS helpful in informing patients’ care and 48% had a positive opinion of their interaction with neurosurgical registrars. On ways to improve the ORS, 50% selected email/text confirmation of response sent to referrers and 16% to referring consultants. CONCLUSION: Our results confirm that referrers feel that using our ORS positively impacts patient care but that it remains in need of improvement in order to better suit our colleagues’ needs when it comes to managing neurosurgical patients. We feel that the promotion of neurosurgical education and mitigation of the effects of adverse workplace human factors are likely to achieve the common goal of neurosurgeons and referrers alike: a high standard in patient care. |
format | Online Article Text |
id | pubmed-5719300 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2017 |
publisher | BMJ Publishing Group |
record_format | MEDLINE/PubMed |
spelling | pubmed-57193002017-12-08 Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK Amarouche, Meriem Neville, Jonathan J Deacon, Simon Kalyal, Nida Adams, Nikita Cheserem, Beverly Curley, Daniel DeSouza, Ruth-Mary Hafiz, Fehmi Jayawardena, Tanya Khetani, Nishi Matthews, Diana Mustoe, Sophie Okafor, Sabrina Padfield, Olivia Rao, Ishani Samir, Reem Tahir, Hyder Varghese, Benjamin Tolias, Christos Michael BMJ Open Surgery OBJECTIVES: There is an increased reliance on online referral systems (ORS) within neurosurgical departments across the UK. Opinions of neurosurgeons on ORS are extensively reported but those of referrers have hardly been sought. Our study aims at ascertaining our referring colleagues’ views on our ORS and its impact on patient care, their opinions on neurosurgeons and how to improve our referral process. SETTING: 14 district general hospitals and one teaching hospital. PARTICIPANTS: 641 healthcare professionals across a range of medical and surgical specialties including doctors of all grades, nurses and physiotherapists. Survey responses were obtained by medical students using a smartphone application. RESULTS: Although 92% of respondents were aware of the ORS, 74% would routinely phone the on-call registrar either before or after making referrals online. The majority (44%) believed their call to relate to a life-threatening emergency. 62% of referrers considered the ORS helpful in informing patients’ care and 48% had a positive opinion of their interaction with neurosurgical registrars. On ways to improve the ORS, 50% selected email/text confirmation of response sent to referrers and 16% to referring consultants. CONCLUSION: Our results confirm that referrers feel that using our ORS positively impacts patient care but that it remains in need of improvement in order to better suit our colleagues’ needs when it comes to managing neurosurgical patients. We feel that the promotion of neurosurgical education and mitigation of the effects of adverse workplace human factors are likely to achieve the common goal of neurosurgeons and referrers alike: a high standard in patient care. BMJ Publishing Group 2017-11-26 /pmc/articles/PMC5719300/ /pubmed/29180594 http://dx.doi.org/10.1136/bmjopen-2017-017495 Text en © Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted. This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ |
spellingShingle | Surgery Amarouche, Meriem Neville, Jonathan J Deacon, Simon Kalyal, Nida Adams, Nikita Cheserem, Beverly Curley, Daniel DeSouza, Ruth-Mary Hafiz, Fehmi Jayawardena, Tanya Khetani, Nishi Matthews, Diana Mustoe, Sophie Okafor, Sabrina Padfield, Olivia Rao, Ishani Samir, Reem Tahir, Hyder Varghese, Benjamin Tolias, Christos Michael Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title | Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title_full | Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title_fullStr | Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title_full_unstemmed | Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title_short | Referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the UK |
title_sort | referrers’ point of view on the referral process to neurosurgery and opinions on neurosurgeons: a large-scale regional survey in the uk |
topic | Surgery |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5719300/ https://www.ncbi.nlm.nih.gov/pubmed/29180594 http://dx.doi.org/10.1136/bmjopen-2017-017495 |
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