Creating an Excellent Patient Experience Through Service Education: Content and Methods for Engaging and Motivating Front-Line Staff

Service quality and patient satisfaction affect an organization’s value-based payments. This new value paradigm calls for a new approach to service education and training for front-line staff. Thoughtfully conceived, department-specific content, infused with patient feedback, value creation, and sci...

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Detalles Bibliográficos
Autor principal: Kennedy, Denise M
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2017
Materias:
Feature Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5734521/
https://www.ncbi.nlm.nih.gov/pubmed/29276761
http://dx.doi.org/10.1177/2374373517718351

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5734521/
https://www.ncbi.nlm.nih.gov/pubmed/29276761
http://dx.doi.org/10.1177/2374373517718351

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