Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model

BACKGROUND AND AIM: The doctor–patient relationship has been a major focus of society. Hospitals’ efforts to improve the quality of their medical services have been to reduce the probability of doctor–patient conflicts. In this study, we aimed to determine the gap between expectations and perception...

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Detalles Bibliográficos
Autores principales: Fan, Li-hua, Gao, Lei, Liu, Xin, Zhao, Shi-hong, Mu, Hui-tong, Li, Zhe, Shi, Lei, Wang, Ling-ling, Jia, Xiao-li, Ha, Min, Lou, Feng-ge
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2017
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5741236/
https://www.ncbi.nlm.nih.gov/pubmed/29272312
http://dx.doi.org/10.1371/journal.pone.0190123

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5741236/
https://www.ncbi.nlm.nih.gov/pubmed/29272312
http://dx.doi.org/10.1371/journal.pone.0190123

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