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Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model
BACKGROUND AND AIM: The doctor–patient relationship has been a major focus of society. Hospitals’ efforts to improve the quality of their medical services have been to reduce the probability of doctor–patient conflicts. In this study, we aimed to determine the gap between expectations and perception...
Autores principales: | Fan, Li-hua, Gao, Lei, Liu, Xin, Zhao, Shi-hong, Mu, Hui-tong, Li, Zhe, Shi, Lei, Wang, Ling-ling, Jia, Xiao-li, Ha, Min, Lou, Feng-ge |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Public Library of Science
2017
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5741236/ https://www.ncbi.nlm.nih.gov/pubmed/29272312 http://dx.doi.org/10.1371/journal.pone.0190123 |
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