Listening to their voices: understanding rural women’s perceptions of good delivery care at the Mibilizi District Hospital in Rwanda

BACKGROUND: Poor quality maternity care may lead to increased maternal dissatisfaction, and subsequent decreased utilization of health services or both. In a responsive health system, determining suitable delivery care, in the mother’s opinion, may lead to an improved quality of services and the mother’s satisfaction. In Rwanda, there is still limited knowledge and inadequate research regarding patient satisfaction and preferences, especially for women’s perceptions and needs during childbirth. This study captures rural women’s perception of good delivery care to understand aspects of care they consider important during childbirth. METHODS: This qualitative study was conducted in the Mibilizi District Hospital catchment area located 350 km from the capital, Kigali, in the Western Province of Rwanda. It includes 25 in-depth interviews with purposively sampled rural mothers who had delivered in the hospital and five hospital midwives. Content analysis was performed manually. RESULTS: With regard to interpersonal relations at the health facility, the women agreed on the need for respectful treatment in areas of sufficient privacy and had distinct preferences for the gender of the birth attendant, or husband’s presence during delivery. The women make a great effort to deliver in a health care facility and therefore, they expect to be assisted in a professional and safe manner. These expectations can be met on a personal level, but at times are counteracted by structural deficiencies and staff shortages. CONCLUSIONS: In gathering rural women’s perceptions of good delivery care, this study reveals what mothers in remote areas in Rwanda consider important during child birth. The women’s expectations, suggestions, and needs can enhance providers’ awareness of the women’s priorities during childbirth and serve as a guidepost for health services to increase the quality, acceptability and uptake of maternal health services. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1186/s12905-018-0530-3) contains supplementary material, which is available to authorized users.