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Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls
AIMS: The aim of this study was (i) to document the main features of surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) to identify the main activities accomplished during the newcomers' calls. DESIGN: Mixed methods study. METHODS: We audio recorded te...
Autores principales: | González‐Martínez, Esther, Piotrowska, Katarzyna, Sterie, Anca‐Cristina, Vaucher, Carla |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
John Wiley and Sons Inc.
2018
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5867288/ https://www.ncbi.nlm.nih.gov/pubmed/29599995 http://dx.doi.org/10.1002/nop2.128 |
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