The emotional labour of boundary spanning

PURPOSE: Within public services there is a widely recognised role for workers who operate across organisational and professional boundaries. Much of this literature focusses on the organisational implications rather than on how boundary spanners engage with citizens. An increased number of public se...

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Detalles Bibliográficos
Autores principales: Needham, Catherine, Mastracci, Sharon, Mangan, Catherine
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Emerald Publishing Limited 2017
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5868552/
https://www.ncbi.nlm.nih.gov/pubmed/29720897
http://dx.doi.org/10.1108/JICA-04-2017-0008

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5868552/
https://www.ncbi.nlm.nih.gov/pubmed/29720897
http://dx.doi.org/10.1108/JICA-04-2017-0008

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