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The emotional labour of boundary spanning
PURPOSE: Within public services there is a widely recognised role for workers who operate across organisational and professional boundaries. Much of this literature focusses on the organisational implications rather than on how boundary spanners engage with citizens. An increased number of public se...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Emerald Publishing Limited
2017
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5868552/ https://www.ncbi.nlm.nih.gov/pubmed/29720897 http://dx.doi.org/10.1108/JICA-04-2017-0008 |