High antiretroviral therapy service delivery satisfaction and itsʼ associated factors at Midre-genet hospital; Northwest Tigray, Ethiopia

BACKGROUND: Patient’s satisfaction occurs when patients feel their needs and expectations are being meet by the service delivery they receive in health institutions. The Objective of this research was to assess HIV/AIDS patients’ satisfaction with antiretroviral therapy service delivery and its associated factors at Midre – Genet hospital, Northwest Tigray, Ethiopia. METHODS: Institutional based cross-sectional study was conducted. Four hundred twenty study respondents were selected using systematic random sampling technique. Data was collected using pretested, structured interview questionnaire. Bivariate analysis was conducted to identify potential significantly associated variables and transferred to multivariate logistic regression analysis. P value < 0.05 is used to demarcate significantly associated variables. RESULT: The overall HIV/AIDS patients’satisfaction on antiretroviral therapy service delivery at Midre-Genet referral hospital was 75.2%. Multivariate analysis revealed age, marital status, occupation, income, information provision and guidance, privacy, access of toilets and interpersonal communication as significantly associated factors with patient’s satisfaction on ART service delivery. CONCLUSION: The overall HIV/AIDS patients’ satisfaction at Midre-Genet referral hospital was high. Age, marital status, occupation and, income was associated factors. Moreover, lack of functional CD4 machine, inaccessibility of toilets and water, waiting time, inadequate counseling services and lack of qualified health worker (Doctor) in the ART clinic were also challenges for ART patients in the hospital. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1186/s12913-018-3055-4) contains supplementary material, which is available to authorized users.