Patient satisfaction and experience with anesthesia: A multicenter survey in Saudi population

BACKGROUND AND OBJECTIVES: Patients’ satisfaction of anesthesia outcomes is a major part of the overall quality of health care. The aim of this study is to evaluate patient's satisfaction whether pre- or post-operative as well as overall impression using a multicenter prespecified survey tool. METHODS: Three hundred and three patients who underwent surgery regardless the type of anesthesia were surveyed. The interview conducted face-to-face before surgery then within the first 24 h of surgery. We recorded all basic demographics of patients, the quality of postoperative symptoms control, and the impression about anesthesia team. RESULTS: The overall satisfaction level was moderate (56.5%) with nearly half of the patients dissatisfied with their anesthetic care due to different reasons. Nausea and vomiting control was the most common postoperative reasons for dissatisfaction followed by pain control with 35.6% and 31.7%, respectively. CONCLUSION: Type of anesthesia, giving an informative visit to the patient, and the control of postoperative symptoms are the most important predictors of patients’ satisfaction.