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A Systematic Underpinning and Framing of the Servicescape: Reflections on Future Challenges in Healthcare Services
Ever since Bitner defined the term “servicescape” as the physical environment in which the service is assembled, several scholars have attempted to better understand the impact of the built environment in the context of different service settings. While servicescape is a topic of increasing academic...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
MDPI
2018
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5877054/ https://www.ncbi.nlm.nih.gov/pubmed/29534035 http://dx.doi.org/10.3390/ijerph15030509 |