The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services

We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the g...

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Detalles Bibliográficos
Autores principales: Aspara, Jaakko, Klein, Jan F., Luo, Xueming, Tikkanen, Henrikki
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2017
Materias:
Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5903059/
https://www.ncbi.nlm.nih.gov/pubmed/29706764
http://dx.doi.org/10.1177/1094670517738368

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5903059/
https://www.ncbi.nlm.nih.gov/pubmed/29706764
http://dx.doi.org/10.1177/1094670517738368

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