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Optimising mHealth helpdesk responsiveness in South Africa: towards automated message triage

In South Africa, a national-level helpdesk was established in August 2014 as a social accountability mechanism for improving governance, allowing recipients of public sector services to send complaints, compliments and questions directly to a team of National Department of Health (NDoH) staff member...

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Detalles Bibliográficos
Autores principales:	Engelhard, Matthew, Copley, Charles, Watson, Jacqui, Pillay, Yogan, Barron, Peter, LeFevre, Amnesty Elizabeth
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2018
Materias:	Analysis
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5922466/ https://www.ncbi.nlm.nih.gov/pubmed/29713508 http://dx.doi.org/10.1136/bmjgh-2017-000567

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