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Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach

BACKGROUND: Most patients want more health information than their clinicians provide during office visits. Written information can complement information that is provided verbally, yet most primary care practices, including federally qualified health centers, have not implemented systematic programs...

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Autores principales: Sanders, Mechelle, Bringley, Kate, Thomas, Marie, Boyd, Michele, Farah, Subrina, Fiscella, Kevin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Medical Library Association 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6013131/
https://www.ncbi.nlm.nih.gov/pubmed/29962914
http://dx.doi.org/10.5195/jmla.2018.216
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author Sanders, Mechelle
Bringley, Kate
Thomas, Marie
Boyd, Michele
Farah, Subrina
Fiscella, Kevin
author_facet Sanders, Mechelle
Bringley, Kate
Thomas, Marie
Boyd, Michele
Farah, Subrina
Fiscella, Kevin
author_sort Sanders, Mechelle
collection PubMed
description BACKGROUND: Most patients want more health information than their clinicians provide during office visits. Written information can complement information that is provided verbally, yet most primary care practices, including federally qualified health centers, have not implemented systematic programs to ensure that patients receive understandable, relevant, and accurate health information at the point of care. MedlinePlus in particular is underutilized. CASE PRESENTATION: The authors conducted a multimodal intervention to promote the use of MedlinePlus at a federally qualified health center. We provided MedlinePlus training to clinicians and patients through group and one-on-one trainings and multimedia promotion. We administered pre- and post-intervention surveys to patients, clinicians, and nurses to assess changes in the use and recognition of MedlinePlus at the point of care. We used quantitative and qualitative data to understand the impact of the intervention. A National Library of Medicine grant provided resources that supported equipment and staff. Group training improved use of MedlinePlus by clinicians and staff. One-on-one training was most effective for patients, particularly when it was integrated into the work-flow. CONCLUSIONS: A multimodal approach can promote use of MedlinePlus among community health center patients. However, the process is labor- and resource-intensive and requires careful attention to work flow and leveraging of brief opportunities.
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spelling pubmed-60131312018-07-01 Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach Sanders, Mechelle Bringley, Kate Thomas, Marie Boyd, Michele Farah, Subrina Fiscella, Kevin J Med Libr Assoc Case Study BACKGROUND: Most patients want more health information than their clinicians provide during office visits. Written information can complement information that is provided verbally, yet most primary care practices, including federally qualified health centers, have not implemented systematic programs to ensure that patients receive understandable, relevant, and accurate health information at the point of care. MedlinePlus in particular is underutilized. CASE PRESENTATION: The authors conducted a multimodal intervention to promote the use of MedlinePlus at a federally qualified health center. We provided MedlinePlus training to clinicians and patients through group and one-on-one trainings and multimedia promotion. We administered pre- and post-intervention surveys to patients, clinicians, and nurses to assess changes in the use and recognition of MedlinePlus at the point of care. We used quantitative and qualitative data to understand the impact of the intervention. A National Library of Medicine grant provided resources that supported equipment and staff. Group training improved use of MedlinePlus by clinicians and staff. One-on-one training was most effective for patients, particularly when it was integrated into the work-flow. CONCLUSIONS: A multimodal approach can promote use of MedlinePlus among community health center patients. However, the process is labor- and resource-intensive and requires careful attention to work flow and leveraging of brief opportunities. Medical Library Association 2018-07 2018-07-01 /pmc/articles/PMC6013131/ /pubmed/29962914 http://dx.doi.org/10.5195/jmla.2018.216 Text en Copyright: © 2018, Authors. Articles in this journal are licensed under a Creative Commons Attribution 4.0 International License (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Case Study
Sanders, Mechelle
Bringley, Kate
Thomas, Marie
Boyd, Michele
Farah, Subrina
Fiscella, Kevin
Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title_full Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title_fullStr Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title_full_unstemmed Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title_short Promoting MedlinePlus utilization in a federally qualified health center using a multimodal approach
title_sort promoting medlineplus utilization in a federally qualified health center using a multimodal approach
topic Case Study
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6013131/
https://www.ncbi.nlm.nih.gov/pubmed/29962914
http://dx.doi.org/10.5195/jmla.2018.216
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