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User satisfaction with train fares: A comparative analysis in five Australian cities
In the public transport industry, travellers’ perceived satisfaction is a key element in understanding their evaluation of, and loyalty to ridership. Despite its notable importance, studies of customer satisfaction are under-represented in the literature, and most previous studies are based on surve...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6013184/ https://www.ncbi.nlm.nih.gov/pubmed/29928019 http://dx.doi.org/10.1371/journal.pone.0199449 |