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Traumatic journeys; understanding the rhetoric of patients’ complaints
BACKGROUND: Research on patients’ complaints about healthcare has tended to focus on the typology of complaints and complainants to homogenise complaints and better understand safety implications. Nonetheless, complaints speak to a broader spectrum of harm and suffering that go beyond formal adverse...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2018
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6048830/ https://www.ncbi.nlm.nih.gov/pubmed/30012119 http://dx.doi.org/10.1186/s12913-018-3339-8 |