A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network

In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. “Dramatic Performance Improvement” (DPI(TM)) included the adoption of modified open access...

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Detalles Bibliográficos
Autores principales: Cruz, Heriberto “Eddie”, Gawrys, Janie, Thompson, Donna, Mejia, Jairo, Rosul, Linda, Lazar, Danielle
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer Health, Inc. 2018
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6085125/
https://www.ncbi.nlm.nih.gov/pubmed/29847409
http://dx.doi.org/10.1097/JAC.0000000000000230
Descripción
Sumario:In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. “Dramatic Performance Improvement” (DPI(TM)) included the adoption of modified open access scheduling and practice changes designed to improve capacity and the ability to balance supply and demand. This article describes DPI(TM) implementation, strategies, and associated outcomes, including a 20% decrease in no-show rate, a 33% drop in time to the third next available appointment (TNAA), a 37% decrease in cycle time, and a 13% increase in patient satisfaction.

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