A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network

In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. “Dramatic Performance Improvement” (DPI(TM)) included the adoption of modified open access...

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Detalles Bibliográficos
Autores principales: Cruz, Heriberto “Eddie”, Gawrys, Janie, Thompson, Donna, Mejia, Jairo, Rosul, Linda, Lazar, Danielle
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer Health, Inc. 2018
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6085125/
https://www.ncbi.nlm.nih.gov/pubmed/29847409
http://dx.doi.org/10.1097/JAC.0000000000000230
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author Cruz, Heriberto “Eddie”
Gawrys, Janie
Thompson, Donna
Mejia, Jairo
Rosul, Linda
Lazar, Danielle
author_facet Cruz, Heriberto “Eddie”
Gawrys, Janie
Thompson, Donna
Mejia, Jairo
Rosul, Linda
Lazar, Danielle
author_sort Cruz, Heriberto “Eddie”
collection PubMed
description In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. “Dramatic Performance Improvement” (DPI(TM)) included the adoption of modified open access scheduling and practice changes designed to improve capacity and the ability to balance supply and demand. This article describes DPI(TM) implementation, strategies, and associated outcomes, including a 20% decrease in no-show rate, a 33% drop in time to the third next available appointment (TNAA), a 37% decrease in cycle time, and a 13% increase in patient satisfaction.
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spelling pubmed-60851252018-08-24 A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network Cruz, Heriberto “Eddie” Gawrys, Janie Thompson, Donna Mejia, Jairo Rosul, Linda Lazar, Danielle J Ambul Care Manage Original Articles In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. “Dramatic Performance Improvement” (DPI(TM)) included the adoption of modified open access scheduling and practice changes designed to improve capacity and the ability to balance supply and demand. This article describes DPI(TM) implementation, strategies, and associated outcomes, including a 20% decrease in no-show rate, a 33% drop in time to the third next available appointment (TNAA), a 37% decrease in cycle time, and a 13% increase in patient satisfaction. Wolters Kluwer Health, Inc. 2018-07 2018-05-30 /pmc/articles/PMC6085125/ /pubmed/29847409 http://dx.doi.org/10.1097/JAC.0000000000000230 Text en © 2018 Wolters Kluwer Health, Inc. All rights reserved.
spellingShingle Original Articles
Cruz, Heriberto “Eddie”
Gawrys, Janie
Thompson, Donna
Mejia, Jairo
Rosul, Linda
Lazar, Danielle
A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title_full A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title_fullStr A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title_full_unstemmed A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title_short A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network
title_sort multipronged initiative to improve productivity and patient access in a federally qualified health center network
topic Original Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6085125/
https://www.ncbi.nlm.nih.gov/pubmed/29847409
http://dx.doi.org/10.1097/JAC.0000000000000230
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