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Interpersonal communication in healthcare
Taking into account that the medical practice and health systems have evolved considerably nowadays, medical establishments require the implementation of marketing guidelines to help maximize performance, with beneficial effects from the social, economic, and medical point of view, to differentiate...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Carol Davila University Press
2018
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6101690/ https://www.ncbi.nlm.nih.gov/pubmed/30140317 |
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author | Chichirez, CM Purcărea, VL |
author_facet | Chichirez, CM Purcărea, VL |
author_sort | Chichirez, CM |
collection | PubMed |
description | Taking into account that the medical practice and health systems have evolved considerably nowadays, medical establishments require the implementation of marketing guidelines to help maximize performance, with beneficial effects from the social, economic, and medical point of view, to differentiate from competitors. Communication is a fundamental clinical skill that, if performed competently and efficiently, facilitates the establishment of a relationship of trust between the medical staff and the patient-customer, a truly therapeutic alliance. In addition to the medical personnel’s competence and the facilities at the doctor’s disposal, the willingness manifested during consultation, kindness, openness and attention are offered to patients-customers. The way medical personnel responds to their needs and requests is an element that boosts performance, contributing to an increase in the prestige of the medical unit and the growing interest of patients-customers in it. |
format | Online Article Text |
id | pubmed-6101690 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2018 |
publisher | Carol Davila University Press |
record_format | MEDLINE/PubMed |
spelling | pubmed-61016902018-08-23 Interpersonal communication in healthcare Chichirez, CM Purcărea, VL J Med Life Original Article Taking into account that the medical practice and health systems have evolved considerably nowadays, medical establishments require the implementation of marketing guidelines to help maximize performance, with beneficial effects from the social, economic, and medical point of view, to differentiate from competitors. Communication is a fundamental clinical skill that, if performed competently and efficiently, facilitates the establishment of a relationship of trust between the medical staff and the patient-customer, a truly therapeutic alliance. In addition to the medical personnel’s competence and the facilities at the doctor’s disposal, the willingness manifested during consultation, kindness, openness and attention are offered to patients-customers. The way medical personnel responds to their needs and requests is an element that boosts performance, contributing to an increase in the prestige of the medical unit and the growing interest of patients-customers in it. Carol Davila University Press 2018 /pmc/articles/PMC6101690/ /pubmed/30140317 Text en ©Carol Davila University Press This article is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0/), which permits unrestricted use and redistribution provided that the original author and source are credited. |
spellingShingle | Original Article Chichirez, CM Purcărea, VL Interpersonal communication in healthcare |
title | Interpersonal communication in healthcare |
title_full | Interpersonal communication in healthcare |
title_fullStr | Interpersonal communication in healthcare |
title_full_unstemmed | Interpersonal communication in healthcare |
title_short | Interpersonal communication in healthcare |
title_sort | interpersonal communication in healthcare |
topic | Original Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6101690/ https://www.ncbi.nlm.nih.gov/pubmed/30140317 |
work_keys_str_mv | AT chichirezcm interpersonalcommunicationinhealthcare AT purcareavl interpersonalcommunicationinhealthcare |