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Making soft intelligence hard: a multi-site qualitative study of challenges relating to voice about safety concerns

BACKGROUND: Healthcare organisations often fail to harvest and make use of the ‘soft intelligence’ about safety and quality concerns held by their own personnel. We aimed to examine the role of formal channels in encouraging or inhibiting employee voice about concerns. METHODS: Qualitative study inv...

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Detalles Bibliográficos
Autores principales:	Martin, Graham P, Aveling, Emma-Louise, Campbell, Anne, Tarrant, Carolyn, Pronovost, Peter J, Mitchell, Imogen, Dankers, Christian, Bates, David, Dixon-Woods, Mary
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2018
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6109252/ https://www.ncbi.nlm.nih.gov/pubmed/29459365 http://dx.doi.org/10.1136/bmjqs-2017-007579

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