Cargando…

Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia

AIM OF STUDY: This study aims to assess patients satisfaction regarding consultations at the General Clinics of primary health-care (PHC) centers, in Abha City. PATIENTS AND METHODS: This cross-sectional study design was conduct among adult patients attending training PHC centers in Abha City, Saudi...

Descripción completa

Detalles Bibliográficos
Autores principales: Tabekhan, Abdullah Khlofh, Alkhaldi, Yahia Mater, Alghamdi, Abdullah Khalufah
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Medknow Publications & Media Pvt Ltd 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6131993/
https://www.ncbi.nlm.nih.gov/pubmed/30234034
http://dx.doi.org/10.4103/jfmpc.jfmpc_318_17
_version_ 1783354236563619840
author Tabekhan, Abdullah Khlofh
Alkhaldi, Yahia Mater
Alghamdi, Abdullah Khalufah
author_facet Tabekhan, Abdullah Khlofh
Alkhaldi, Yahia Mater
Alghamdi, Abdullah Khalufah
author_sort Tabekhan, Abdullah Khlofh
collection PubMed
description AIM OF STUDY: This study aims to assess patients satisfaction regarding consultations at the General Clinics of primary health-care (PHC) centers, in Abha City. PATIENTS AND METHODS: This cross-sectional study design was conduct among adult patients attending training PHC centers in Abha City, Saudi Arabia during September 2016. The researcher designed a data collection sheet that comprised patients’ personal characteristics and the consultation satisfaction questionnaire, which contained 18 questions within four dimensions, i.e., general satisfaction; professional care; depth of relationship; and length of consultation. RESULTS: The total number of the patient included in this study was 400, more than half of them were male (54%). Most of them were Saudi (90%), married (79%), and educated (93%). More than half 53% were dissatisfied, 20% were satisfied with consultation while 27% were natural. The most important factor affecting satisfaction with consultation was age, education level and income. CONCLUSIONS: Patients satisfaction toward their consultation experience at general clinics of training PHC centers in Abha City was suboptimal. Total consultation scores differ significantly according to their age groups, education level, and monthly income. RECOMMENDATIONS: PHC physicians should be more concerned with improving medical consultations provided to their patients. Continuing medical education and training of PHC physicians about provision of medical consultation.
format Online
Article
Text
id pubmed-6131993
institution National Center for Biotechnology Information
language English
publishDate 2018
publisher Medknow Publications & Media Pvt Ltd
record_format MEDLINE/PubMed
spelling pubmed-61319932018-09-19 Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia Tabekhan, Abdullah Khlofh Alkhaldi, Yahia Mater Alghamdi, Abdullah Khalufah J Family Med Prim Care Original Article AIM OF STUDY: This study aims to assess patients satisfaction regarding consultations at the General Clinics of primary health-care (PHC) centers, in Abha City. PATIENTS AND METHODS: This cross-sectional study design was conduct among adult patients attending training PHC centers in Abha City, Saudi Arabia during September 2016. The researcher designed a data collection sheet that comprised patients’ personal characteristics and the consultation satisfaction questionnaire, which contained 18 questions within four dimensions, i.e., general satisfaction; professional care; depth of relationship; and length of consultation. RESULTS: The total number of the patient included in this study was 400, more than half of them were male (54%). Most of them were Saudi (90%), married (79%), and educated (93%). More than half 53% were dissatisfied, 20% were satisfied with consultation while 27% were natural. The most important factor affecting satisfaction with consultation was age, education level and income. CONCLUSIONS: Patients satisfaction toward their consultation experience at general clinics of training PHC centers in Abha City was suboptimal. Total consultation scores differ significantly according to their age groups, education level, and monthly income. RECOMMENDATIONS: PHC physicians should be more concerned with improving medical consultations provided to their patients. Continuing medical education and training of PHC physicians about provision of medical consultation. Medknow Publications & Media Pvt Ltd 2018 /pmc/articles/PMC6131993/ /pubmed/30234034 http://dx.doi.org/10.4103/jfmpc.jfmpc_318_17 Text en Copyright: © 2018 Journal of Family Medicine and Primary Care http://creativecommons.org/licenses/by-nc-sa/4.0 This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Original Article
Tabekhan, Abdullah Khlofh
Alkhaldi, Yahia Mater
Alghamdi, Abdullah Khalufah
Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title_full Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title_fullStr Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title_full_unstemmed Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title_short Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia
title_sort patients satisfaction with consultation at primary health care centers in abha city, saudi arabia
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6131993/
https://www.ncbi.nlm.nih.gov/pubmed/30234034
http://dx.doi.org/10.4103/jfmpc.jfmpc_318_17
work_keys_str_mv AT tabekhanabdullahkhlofh patientssatisfactionwithconsultationatprimaryhealthcarecentersinabhacitysaudiarabia
AT alkhaldiyahiamater patientssatisfactionwithconsultationatprimaryhealthcarecentersinabhacitysaudiarabia
AT alghamdiabdullahkhalufah patientssatisfactionwithconsultationatprimaryhealthcarecentersinabhacitysaudiarabia