Stakeholder Views on Solutions to Improve Health System Performance

CONTEXT: Significant reforms are needed to improve healthcare system performance in Quebec. Even though the characteristics of high-performing healthcare systems are well-known, Quebec's reforms have not succeeded in implementing many critical elements. Converging evidence from political science models suggests stakeholders' preferences are central in determining policy content, adoption, and implementation. OBJECTIVE: To analyze whether doctors’, nurses’, pharmacists' and health administrators' preferences could explain the observed inability to implement known characteristics of high-performing healthcare systems. DESIGN: A questionnaire on various propositions identified in the scientific literature was sent to 2,491 potential respondents. RESULTS: Overall response rate was 37%. There was considerable consensus on identified solutions to improve the healthcare system. Resistance was observed in two major areas: information systems and changes directly affecting doctors' practice. The groups' positions cannot explain the inability to implement important characteristics of high-performing systems. The findings raise new questions on the actual sources of resistance.