Dataset on customer experience and satisfaction in healthcare sector of Nigeria

The central aim of the study was to show a dataset that empirically examines the connection between customer experience (CE) and customer satisfaction (CS). Few or no research have investigated how customer experience can be used to improve customer satisfaction in the healthcare sector of Nigeria....

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Autores principales: Borishade, Taiye, Kehinde, Oladele, Iyiola, Oluwole, Olokundun, Maxwell, Ibidunni, Ayodotun, Dirisu, Joy, Omotoyinbo, Charles
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2018
Materias:
Business, Management and Accounting
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6169323/
https://www.ncbi.nlm.nih.gov/pubmed/30294634
http://dx.doi.org/10.1016/j.dib.2018.06.070
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author Borishade, Taiye
Kehinde, Oladele
Iyiola, Oluwole
Olokundun, Maxwell
Ibidunni, Ayodotun
Dirisu, Joy
Omotoyinbo, Charles
author_facet Borishade, Taiye
Kehinde, Oladele
Iyiola, Oluwole
Olokundun, Maxwell
Ibidunni, Ayodotun
Dirisu, Joy
Omotoyinbo, Charles
author_sort Borishade, Taiye
collection PubMed
description The central aim of the study was to show a dataset that empirically examines the connection between customer experience (CE) and customer satisfaction (CS). Few or no research have investigated how customer experience can be used to improve customer satisfaction in the healthcare sector of Nigeria. The study therefore adopted a survey research and the data were generated via a structured questionnaire. A total of 365 copies of the questionnaire were retrieved from the customers of the selected four private hospitals in Lagos State. The questionnaire administered were analysed using SPSS (version 22). Using the descriptive and the Categorical Regression CATREG analysis, the data explained how customer experience have a significant relationship with customer satisfaction. The data gathered is provided openly so as to facilitate further analysis
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spelling pubmed-61693232018-10-05 Dataset on customer experience and satisfaction in healthcare sector of Nigeria Borishade, Taiye Kehinde, Oladele Iyiola, Oluwole Olokundun, Maxwell Ibidunni, Ayodotun Dirisu, Joy Omotoyinbo, Charles Data Brief Business, Management and Accounting The central aim of the study was to show a dataset that empirically examines the connection between customer experience (CE) and customer satisfaction (CS). Few or no research have investigated how customer experience can be used to improve customer satisfaction in the healthcare sector of Nigeria. The study therefore adopted a survey research and the data were generated via a structured questionnaire. A total of 365 copies of the questionnaire were retrieved from the customers of the selected four private hospitals in Lagos State. The questionnaire administered were analysed using SPSS (version 22). Using the descriptive and the Categorical Regression CATREG analysis, the data explained how customer experience have a significant relationship with customer satisfaction. The data gathered is provided openly so as to facilitate further analysis Elsevier 2018-07-05 /pmc/articles/PMC6169323/ /pubmed/30294634 http://dx.doi.org/10.1016/j.dib.2018.06.070 Text en © 2018 The Authors http://creativecommons.org/licenses/by/4.0/ This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Business, Management and Accounting
Borishade, Taiye
Kehinde, Oladele
Iyiola, Oluwole
Olokundun, Maxwell
Ibidunni, Ayodotun
Dirisu, Joy
Omotoyinbo, Charles
Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title_full Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title_fullStr Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title_full_unstemmed Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title_short Dataset on customer experience and satisfaction in healthcare sector of Nigeria
title_sort dataset on customer experience and satisfaction in healthcare sector of nigeria
topic Business, Management and Accounting
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6169323/
https://www.ncbi.nlm.nih.gov/pubmed/30294634
http://dx.doi.org/10.1016/j.dib.2018.06.070
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