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Effects of customer self-audit on the quality of maternity care in Tabriz: A cluster-randomized controlled trial

OBJECTIVE: To study the effects of customer self-audit on the service quality (SQ) and customer quality (CQ) of maternity care. DESIGN: A community-based cluster-randomized controlled trial. SETTING: Twenty-one health centres and health posts in Tabriz, Iran. PARTICIPANTS: Of 21 health centres/healt...

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Detalles Bibliográficos
Autores principales:	Gholipour, Kamal, Tabrizi, Jafar Sadegh, Asghari Jafarabadi, Mohammad, Iezadi, Shabnam, Mardi, Ahmad
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Public Library of Science 2018
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6181295/ https://www.ncbi.nlm.nih.gov/pubmed/30307957 http://dx.doi.org/10.1371/journal.pone.0203255

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