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Responding effectively to adult mental health patient feedback in an online environment: A coproduced framework

BACKGROUND: Responding to online patient feedback is considered integral to patient safety and quality improvement. However, guidance on how to respond effectively is limited, with limited attention paid to patient perceptions and reactions. OBJECTIVES: To identify factors considered potentially hel...

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Detalles Bibliográficos
Autores principales:	Baines, Rebecca, Donovan, John, Regan de Bere, Sam, Archer, Julian, Jones, Ray
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	John Wiley and Sons Inc. 2018
Materias:	Original Research Papers
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6186539/ https://www.ncbi.nlm.nih.gov/pubmed/29624815 http://dx.doi.org/10.1111/hex.12682

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