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Managerial strategies and policies – Analysis of patient satisfaction based on demographic data
Service quality of healthcare organizations is more and more determined by the patients’ satisfaction data. Therefore, the fairness of this comparison raises questions. The factors that could affect it are represented by the demographic characteristics of patients but also the institutional characte...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Carol Davila University Press
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6197522/ https://www.ncbi.nlm.nih.gov/pubmed/30364600 http://dx.doi.org/10.25122/jml-2018-0065 |