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Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges

BACKGROUND: This article examines personnel and patient experiences of videoconferencing (VC) trials on tablet computers between oncology certified nurses (OCNs) and patients with cancer who live at home. The study points to organizational pitfalls during the introduction process. In many different...

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Autores principales: Rygg, Lisbeth O., Brataas, Hildfrid V., Nordtug, Bente
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6211159/
https://www.ncbi.nlm.nih.gov/pubmed/30420881
http://dx.doi.org/10.1155/2018/8943960
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author Rygg, Lisbeth O.
Brataas, Hildfrid V.
Nordtug, Bente
author_facet Rygg, Lisbeth O.
Brataas, Hildfrid V.
Nordtug, Bente
author_sort Rygg, Lisbeth O.
collection PubMed
description BACKGROUND: This article examines personnel and patient experiences of videoconferencing (VC) trials on tablet computers between oncology certified nurses (OCNs) and patients with cancer who live at home. The study points to organizational pitfalls during the introduction process. In many different arenas, the use of VC has increased recently owing to improved Internet access and capacity. This creates new opportunities for contact between patients living at home and their nurses. Video conferencing presupposes knowledge about Internet access, training, and usability of technological equipment. The aim of this pilot study was to illuminate patients' and nurses' experiences of the technical functionality, usability, and training of tablet use in VC in primary cancer care. The results point to the drawbacks concerning the introduction of VC. METHOD: A pilot study with an explorative design was used to describe patients' and OCNs' experiences of technical functionality and usability of VC on tablet computers. After a three-month trial, data were gathered, focusing on both patients' and nurses' perspectives. Individual interviews with four female OCNs, aged 32–65 (mean 46), and six patients with cancer, two men and four women aged 49–78 (mean 69), were content-analyzed. RESULTS: The analysis revealed two main categories: network connectivity and tablet usability and training and educational pitfalls. CONCLUSION: When planning VC implementation, the organizational leadership should consider network access and stability, as well as individualized VC training on tablets. Ensuring patient safety should also be a priority. Further research should provide knowledge of technological and educational pitfalls, and possible implications of VC on the care quality of nursing.
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spelling pubmed-62111592018-11-12 Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges Rygg, Lisbeth O. Brataas, Hildfrid V. Nordtug, Bente Int J Telemed Appl Research Article BACKGROUND: This article examines personnel and patient experiences of videoconferencing (VC) trials on tablet computers between oncology certified nurses (OCNs) and patients with cancer who live at home. The study points to organizational pitfalls during the introduction process. In many different arenas, the use of VC has increased recently owing to improved Internet access and capacity. This creates new opportunities for contact between patients living at home and their nurses. Video conferencing presupposes knowledge about Internet access, training, and usability of technological equipment. The aim of this pilot study was to illuminate patients' and nurses' experiences of the technical functionality, usability, and training of tablet use in VC in primary cancer care. The results point to the drawbacks concerning the introduction of VC. METHOD: A pilot study with an explorative design was used to describe patients' and OCNs' experiences of technical functionality and usability of VC on tablet computers. After a three-month trial, data were gathered, focusing on both patients' and nurses' perspectives. Individual interviews with four female OCNs, aged 32–65 (mean 46), and six patients with cancer, two men and four women aged 49–78 (mean 69), were content-analyzed. RESULTS: The analysis revealed two main categories: network connectivity and tablet usability and training and educational pitfalls. CONCLUSION: When planning VC implementation, the organizational leadership should consider network access and stability, as well as individualized VC training on tablets. Ensuring patient safety should also be a priority. Further research should provide knowledge of technological and educational pitfalls, and possible implications of VC on the care quality of nursing. Hindawi 2018-10-18 /pmc/articles/PMC6211159/ /pubmed/30420881 http://dx.doi.org/10.1155/2018/8943960 Text en Copyright © 2018 Lisbeth O. Rygg et al. https://creativecommons.org/licenses/by/4.0/ This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Rygg, Lisbeth O.
Brataas, Hildfrid V.
Nordtug, Bente
Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title_full Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title_fullStr Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title_full_unstemmed Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title_short Introducing Videoconferencing on Tablet Computers in Nurse–Patient Communication: Technical and Training Challenges
title_sort introducing videoconferencing on tablet computers in nurse–patient communication: technical and training challenges
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6211159/
https://www.ncbi.nlm.nih.gov/pubmed/30420881
http://dx.doi.org/10.1155/2018/8943960
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