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Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding

BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and...

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Autores principales: Penberthy, Jennifer K., Chhabra, Dinesh, Ducar, Dallas M., Avitabile, Nina, Lynch, Morgan, Khanna, Surbhi, Xu, Yiqin, Ait-Daoud, Nassima, Schorling, John
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Occupational Safety and Health Research Institute 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284159/
https://www.ncbi.nlm.nih.gov/pubmed/30559985
http://dx.doi.org/10.1016/j.shaw.2018.02.005
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author Penberthy, Jennifer K.
Chhabra, Dinesh
Ducar, Dallas M.
Avitabile, Nina
Lynch, Morgan
Khanna, Surbhi
Xu, Yiqin
Ait-Daoud, Nassima
Schorling, John
author_facet Penberthy, Jennifer K.
Chhabra, Dinesh
Ducar, Dallas M.
Avitabile, Nina
Lynch, Morgan
Khanna, Surbhi
Xu, Yiqin
Ait-Daoud, Nassima
Schorling, John
author_sort Penberthy, Jennifer K.
collection PubMed
description BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and interpersonal communication skills and present our results regarding outcomes. METHODS: We examined a professional development program specifically designed to address unprofessional or distressed behaviors of physicians, and we evaluated the impact on burnout, quality of life, and emotional flooding scores of the physicians. Assessments of burnout, quality of life, and emotional flooding were assessed preintervention and postintervention. RESULTS: Results demonstrated statistically significant reductions over time in physicians' emotional flooding and emotional exhaustion (EE). Specifically, using a Wilcoxon Signed-Rank test, results revealed that flooding scores at follow-up were statistically significantly lower than at baseline, V = 590, p < 0.05, and EE and personal accomplishment distributions were found to significantly deviate from normal as indicated by Shapiro–Wilks tests (p < 0.05). A Wilcoxon signed-rank test indicated that EE scores were significantly higher at baseline compared to follow-up 1, V = 285, p < 0.05. CONCLUSION: We conclude that the physician participants who enrolled in the educational skills training program improved scores on emotional flooding and EE and that this may be indicative of improved skills related to their experiences and learning in the program. These improved skills in physicians may have a positive impact on the overall culture of safety in the health system setting.
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spelling pubmed-62841592018-12-17 Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding Penberthy, Jennifer K. Chhabra, Dinesh Ducar, Dallas M. Avitabile, Nina Lynch, Morgan Khanna, Surbhi Xu, Yiqin Ait-Daoud, Nassima Schorling, John Saf Health Work Original Article BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and interpersonal communication skills and present our results regarding outcomes. METHODS: We examined a professional development program specifically designed to address unprofessional or distressed behaviors of physicians, and we evaluated the impact on burnout, quality of life, and emotional flooding scores of the physicians. Assessments of burnout, quality of life, and emotional flooding were assessed preintervention and postintervention. RESULTS: Results demonstrated statistically significant reductions over time in physicians' emotional flooding and emotional exhaustion (EE). Specifically, using a Wilcoxon Signed-Rank test, results revealed that flooding scores at follow-up were statistically significantly lower than at baseline, V = 590, p < 0.05, and EE and personal accomplishment distributions were found to significantly deviate from normal as indicated by Shapiro–Wilks tests (p < 0.05). A Wilcoxon signed-rank test indicated that EE scores were significantly higher at baseline compared to follow-up 1, V = 285, p < 0.05. CONCLUSION: We conclude that the physician participants who enrolled in the educational skills training program improved scores on emotional flooding and EE and that this may be indicative of improved skills related to their experiences and learning in the program. These improved skills in physicians may have a positive impact on the overall culture of safety in the health system setting. Occupational Safety and Health Research Institute 2018-12 2018-03-03 /pmc/articles/PMC6284159/ /pubmed/30559985 http://dx.doi.org/10.1016/j.shaw.2018.02.005 Text en © 2018 The Authors http://creativecommons.org/licenses/by-nc-nd/4.0/ This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
spellingShingle Original Article
Penberthy, Jennifer K.
Chhabra, Dinesh
Ducar, Dallas M.
Avitabile, Nina
Lynch, Morgan
Khanna, Surbhi
Xu, Yiqin
Ait-Daoud, Nassima
Schorling, John
Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title_full Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title_fullStr Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title_full_unstemmed Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title_short Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
title_sort impact of coping and communication skills program on physician burnout, quality of life, and emotional flooding
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284159/
https://www.ncbi.nlm.nih.gov/pubmed/30559985
http://dx.doi.org/10.1016/j.shaw.2018.02.005
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