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Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding
BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and...
Autores principales: | , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Occupational Safety and Health Research Institute
2018
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284159/ https://www.ncbi.nlm.nih.gov/pubmed/30559985 http://dx.doi.org/10.1016/j.shaw.2018.02.005 |
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author | Penberthy, Jennifer K. Chhabra, Dinesh Ducar, Dallas M. Avitabile, Nina Lynch, Morgan Khanna, Surbhi Xu, Yiqin Ait-Daoud, Nassima Schorling, John |
author_facet | Penberthy, Jennifer K. Chhabra, Dinesh Ducar, Dallas M. Avitabile, Nina Lynch, Morgan Khanna, Surbhi Xu, Yiqin Ait-Daoud, Nassima Schorling, John |
author_sort | Penberthy, Jennifer K. |
collection | PubMed |
description | BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and interpersonal communication skills and present our results regarding outcomes. METHODS: We examined a professional development program specifically designed to address unprofessional or distressed behaviors of physicians, and we evaluated the impact on burnout, quality of life, and emotional flooding scores of the physicians. Assessments of burnout, quality of life, and emotional flooding were assessed preintervention and postintervention. RESULTS: Results demonstrated statistically significant reductions over time in physicians' emotional flooding and emotional exhaustion (EE). Specifically, using a Wilcoxon Signed-Rank test, results revealed that flooding scores at follow-up were statistically significantly lower than at baseline, V = 590, p < 0.05, and EE and personal accomplishment distributions were found to significantly deviate from normal as indicated by Shapiro–Wilks tests (p < 0.05). A Wilcoxon signed-rank test indicated that EE scores were significantly higher at baseline compared to follow-up 1, V = 285, p < 0.05. CONCLUSION: We conclude that the physician participants who enrolled in the educational skills training program improved scores on emotional flooding and EE and that this may be indicative of improved skills related to their experiences and learning in the program. These improved skills in physicians may have a positive impact on the overall culture of safety in the health system setting. |
format | Online Article Text |
id | pubmed-6284159 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2018 |
publisher | Occupational Safety and Health Research Institute |
record_format | MEDLINE/PubMed |
spelling | pubmed-62841592018-12-17 Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding Penberthy, Jennifer K. Chhabra, Dinesh Ducar, Dallas M. Avitabile, Nina Lynch, Morgan Khanna, Surbhi Xu, Yiqin Ait-Daoud, Nassima Schorling, John Saf Health Work Original Article BACKGROUND: Physician behaviors that undermine a culture of safety have gained increasing attention as health-care organizations strive to create a culture of safety and reduce medical errors. We developed, implemented, and assessed a course to teach physicians skills regarding effective coping and interpersonal communication skills and present our results regarding outcomes. METHODS: We examined a professional development program specifically designed to address unprofessional or distressed behaviors of physicians, and we evaluated the impact on burnout, quality of life, and emotional flooding scores of the physicians. Assessments of burnout, quality of life, and emotional flooding were assessed preintervention and postintervention. RESULTS: Results demonstrated statistically significant reductions over time in physicians' emotional flooding and emotional exhaustion (EE). Specifically, using a Wilcoxon Signed-Rank test, results revealed that flooding scores at follow-up were statistically significantly lower than at baseline, V = 590, p < 0.05, and EE and personal accomplishment distributions were found to significantly deviate from normal as indicated by Shapiro–Wilks tests (p < 0.05). A Wilcoxon signed-rank test indicated that EE scores were significantly higher at baseline compared to follow-up 1, V = 285, p < 0.05. CONCLUSION: We conclude that the physician participants who enrolled in the educational skills training program improved scores on emotional flooding and EE and that this may be indicative of improved skills related to their experiences and learning in the program. These improved skills in physicians may have a positive impact on the overall culture of safety in the health system setting. Occupational Safety and Health Research Institute 2018-12 2018-03-03 /pmc/articles/PMC6284159/ /pubmed/30559985 http://dx.doi.org/10.1016/j.shaw.2018.02.005 Text en © 2018 The Authors http://creativecommons.org/licenses/by-nc-nd/4.0/ This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). |
spellingShingle | Original Article Penberthy, Jennifer K. Chhabra, Dinesh Ducar, Dallas M. Avitabile, Nina Lynch, Morgan Khanna, Surbhi Xu, Yiqin Ait-Daoud, Nassima Schorling, John Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title | Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title_full | Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title_fullStr | Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title_full_unstemmed | Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title_short | Impact of Coping and Communication Skills Program on Physician Burnout, Quality of Life, and Emotional Flooding |
title_sort | impact of coping and communication skills program on physician burnout, quality of life, and emotional flooding |
topic | Original Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6284159/ https://www.ncbi.nlm.nih.gov/pubmed/30559985 http://dx.doi.org/10.1016/j.shaw.2018.02.005 |
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