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QUASUS: A Tool for Measuring the Parents’ School Satisfaction

No validated instruments for assessing school users’ satisfaction are available. This paper means to contribute to address this lack. It outlines a new instrument of measurement of school users’ satisfaction – QUASUS (QUestionnaire for the Analysis of the School User’s Satisfaction). The main peculi...

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Autores principales: Mossi, Piergiorgio, Ingusci, Emanuela, Tonti, Marco, Salvatore, Sergio
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6349731/
https://www.ncbi.nlm.nih.gov/pubmed/30723436
http://dx.doi.org/10.3389/fpsyg.2019.00013
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author Mossi, Piergiorgio
Ingusci, Emanuela
Tonti, Marco
Salvatore, Sergio
author_facet Mossi, Piergiorgio
Ingusci, Emanuela
Tonti, Marco
Salvatore, Sergio
author_sort Mossi, Piergiorgio
collection PubMed
description No validated instruments for assessing school users’ satisfaction are available. This paper means to contribute to address this lack. It outlines a new instrument of measurement of school users’ satisfaction – QUASUS (QUestionnaire for the Analysis of the School User’s Satisfaction). The main peculiarity of QUASUS lies in the fact that it pays specific attention to the dimension of prosumership, namely the view of the client-service co-constructive relation as a constitutive component of the service’s construction and delivery. The study reports the output of an initial validation study of the instrument. Based on two samples of parents (N = 2802 and N = 1365) from Italian schools, analyses provided support to the hypotheses tested: QUASUS proved to be characterized by a good level of reliability (HP1); is able to detect the component comprising the school users’ satisfaction (HP2); proves a global connotation of the experience of the school by a unidimensional measure of the overall satisfaction (HP3), associated significantly with the prosumership (HP4).
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spelling pubmed-63497312019-02-05 QUASUS: A Tool for Measuring the Parents’ School Satisfaction Mossi, Piergiorgio Ingusci, Emanuela Tonti, Marco Salvatore, Sergio Front Psychol Psychology No validated instruments for assessing school users’ satisfaction are available. This paper means to contribute to address this lack. It outlines a new instrument of measurement of school users’ satisfaction – QUASUS (QUestionnaire for the Analysis of the School User’s Satisfaction). The main peculiarity of QUASUS lies in the fact that it pays specific attention to the dimension of prosumership, namely the view of the client-service co-constructive relation as a constitutive component of the service’s construction and delivery. The study reports the output of an initial validation study of the instrument. Based on two samples of parents (N = 2802 and N = 1365) from Italian schools, analyses provided support to the hypotheses tested: QUASUS proved to be characterized by a good level of reliability (HP1); is able to detect the component comprising the school users’ satisfaction (HP2); proves a global connotation of the experience of the school by a unidimensional measure of the overall satisfaction (HP3), associated significantly with the prosumership (HP4). Frontiers Media S.A. 2019-01-22 /pmc/articles/PMC6349731/ /pubmed/30723436 http://dx.doi.org/10.3389/fpsyg.2019.00013 Text en Copyright © 2019 Mossi, Ingusci, Tonti and Salvatore. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Mossi, Piergiorgio
Ingusci, Emanuela
Tonti, Marco
Salvatore, Sergio
QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title_full QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title_fullStr QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title_full_unstemmed QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title_short QUASUS: A Tool for Measuring the Parents’ School Satisfaction
title_sort quasus: a tool for measuring the parents’ school satisfaction
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6349731/
https://www.ncbi.nlm.nih.gov/pubmed/30723436
http://dx.doi.org/10.3389/fpsyg.2019.00013
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