Cargando…

A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients

BACKGROUND: Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. METHODS: An exploratory st...

Descripción completa

Detalles Bibliográficos
Autores principales: Amoah, Vida Maame Kissiwaa, Anokye, Reindolf, Boakye, Dorothy Serwaa, Acheampong, Enoch, Budu-Ainooson, Amy, Okyere, Emelia, Kumi-Boateng, Gifty, Yeboah, Cynthia, Afriyie, Jennifer Owusu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6371422/
https://www.ncbi.nlm.nih.gov/pubmed/30792611
http://dx.doi.org/10.1186/s12912-019-0328-0
_version_ 1783394536839446528
author Amoah, Vida Maame Kissiwaa
Anokye, Reindolf
Boakye, Dorothy Serwaa
Acheampong, Enoch
Budu-Ainooson, Amy
Okyere, Emelia
Kumi-Boateng, Gifty
Yeboah, Cynthia
Afriyie, Jennifer Owusu
author_facet Amoah, Vida Maame Kissiwaa
Anokye, Reindolf
Boakye, Dorothy Serwaa
Acheampong, Enoch
Budu-Ainooson, Amy
Okyere, Emelia
Kumi-Boateng, Gifty
Yeboah, Cynthia
Afriyie, Jennifer Owusu
author_sort Amoah, Vida Maame Kissiwaa
collection PubMed
description BACKGROUND: Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. METHODS: An exploratory study design was employed using a qualitative approach. A purposive sampling technique was used to select 13 nurses and patients who were interviewed using an unstructured interview guide. Interviews were audio-taped, transcribed verbatim and analyzed using thematic content analysis. RESULTS: Patient-related characteristics that were identified as barriers to effective therapeutic communication included socio-demographic characteristics, patient-nurse relationship, language, misconception, as well as pain. Nurse-related characteristics such as lack of knowledge, all-knowing attitude, work overload and dissatisfaction were also identified as barriers to effective therapeutic and environmental-related issues such as noisy environment, new to the hospital environment as well as unconducive environment were identified as barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. CONCLUSION: Nurse-patient communication is an inseparable part of the patients’ care in every health setting; it is one of the factors that determine the quality of care. Several patient-related characteristics, nurse- related characteristics and environmental-related issues pose as barriers to effective therapeutic communication at Komfo Anokye Teaching Hospital,Kumasi and have ultimately; resulted in reducing effective communication at the wards. Therefore, all the barriers must be eradicated to promote effective therapeutic communication.
format Online
Article
Text
id pubmed-6371422
institution National Center for Biotechnology Information
language English
publishDate 2019
publisher BioMed Central
record_format MEDLINE/PubMed
spelling pubmed-63714222019-02-21 A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients Amoah, Vida Maame Kissiwaa Anokye, Reindolf Boakye, Dorothy Serwaa Acheampong, Enoch Budu-Ainooson, Amy Okyere, Emelia Kumi-Boateng, Gifty Yeboah, Cynthia Afriyie, Jennifer Owusu BMC Nurs Research Article BACKGROUND: Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. METHODS: An exploratory study design was employed using a qualitative approach. A purposive sampling technique was used to select 13 nurses and patients who were interviewed using an unstructured interview guide. Interviews were audio-taped, transcribed verbatim and analyzed using thematic content analysis. RESULTS: Patient-related characteristics that were identified as barriers to effective therapeutic communication included socio-demographic characteristics, patient-nurse relationship, language, misconception, as well as pain. Nurse-related characteristics such as lack of knowledge, all-knowing attitude, work overload and dissatisfaction were also identified as barriers to effective therapeutic and environmental-related issues such as noisy environment, new to the hospital environment as well as unconducive environment were identified as barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. CONCLUSION: Nurse-patient communication is an inseparable part of the patients’ care in every health setting; it is one of the factors that determine the quality of care. Several patient-related characteristics, nurse- related characteristics and environmental-related issues pose as barriers to effective therapeutic communication at Komfo Anokye Teaching Hospital,Kumasi and have ultimately; resulted in reducing effective communication at the wards. Therefore, all the barriers must be eradicated to promote effective therapeutic communication. BioMed Central 2019-02-11 /pmc/articles/PMC6371422/ /pubmed/30792611 http://dx.doi.org/10.1186/s12912-019-0328-0 Text en © The Author(s). 2019 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.
spellingShingle Research Article
Amoah, Vida Maame Kissiwaa
Anokye, Reindolf
Boakye, Dorothy Serwaa
Acheampong, Enoch
Budu-Ainooson, Amy
Okyere, Emelia
Kumi-Boateng, Gifty
Yeboah, Cynthia
Afriyie, Jennifer Owusu
A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title_full A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title_fullStr A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title_full_unstemmed A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title_short A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
title_sort qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6371422/
https://www.ncbi.nlm.nih.gov/pubmed/30792611
http://dx.doi.org/10.1186/s12912-019-0328-0
work_keys_str_mv AT amoahvidamaamekissiwaa aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT anokyereindolf aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT boakyedorothyserwaa aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT acheampongenoch aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT buduainoosonamy aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT okyereemelia aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT kumiboatenggifty aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT yeboahcynthia aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT afriyiejenniferowusu aqualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT amoahvidamaamekissiwaa qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT anokyereindolf qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT boakyedorothyserwaa qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT acheampongenoch qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT buduainoosonamy qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT okyereemelia qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT kumiboatenggifty qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT yeboahcynthia qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients
AT afriyiejenniferowusu qualitativeassessmentofperceivedbarrierstoeffectivetherapeuticcommunicationamongnursesandpatients