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Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies
Drawing on service climate theory and insights from the literature on self-service technologies (SSTs) and customer participation, this study investigates the antecedents of customers’ continuance intentions toward in-lobby SSTs. Using data collected from 257 actual customers in the context of retai...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6389701/ https://www.ncbi.nlm.nih.gov/pubmed/30837925 http://dx.doi.org/10.3389/fpsyg.2019.00332 |