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Giving callers the option to bypass the telephone waiting line in out-of-hours services: a comparative intervention study

Objective: Acute out-of-hours (OOH) healthcare is challenged by potentially long waiting time for callers in acute need of medical aid. OOH callers must usually wait in line, even when contacting for highly urgent or life-threatening conditions. We tested an emergency access button (EAB), which allo...

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Detalles Bibliográficos
Autores principales:	Ebert, J. F., Huibers, L., Christensen, B., Lippert, F. K., Christensen, M. B.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Taylor & Francis 2019
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6452808/ https://www.ncbi.nlm.nih.gov/pubmed/30712448 http://dx.doi.org/10.1080/02813432.2019.1569427

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