Cargando…

Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge

Anthropomorphic agents used in online-shopping need to be trusted by users so that users feel comfortable buying products. In this paper, we propose a model for designing trustworthy agents by assuming two factors of trust, that is, emotion and knowledgeableness perceived. Our hypothesis is that whe...

Descripción completa

Detalles Bibliográficos
Autores principales: Matsui, Tetsuya, Yamada, Seiji
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6454119/
https://www.ncbi.nlm.nih.gov/pubmed/31001168
http://dx.doi.org/10.3389/fpsyg.2019.00675
_version_ 1783409509464539136
author Matsui, Tetsuya
Yamada, Seiji
author_facet Matsui, Tetsuya
Yamada, Seiji
author_sort Matsui, Tetsuya
collection PubMed
description Anthropomorphic agents used in online-shopping need to be trusted by users so that users feel comfortable buying products. In this paper, we propose a model for designing trustworthy agents by assuming two factors of trust, that is, emotion and knowledgeableness perceived. Our hypothesis is that when a user feels happy and perceives an agent as being highly knowledgeable, a high level of trust results between the user and agent. We conducted four experiments with participants to verify this hypothesis by preparing transition operators utilizing emotional contagion and knowledgeable utterances. As a result, we verified that users' internal states transitioned as expected and that the two factors significantly influenced their trust states.
format Online
Article
Text
id pubmed-6454119
institution National Center for Biotechnology Information
language English
publishDate 2019
publisher Frontiers Media S.A.
record_format MEDLINE/PubMed
spelling pubmed-64541192019-04-18 Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge Matsui, Tetsuya Yamada, Seiji Front Psychol Psychology Anthropomorphic agents used in online-shopping need to be trusted by users so that users feel comfortable buying products. In this paper, we propose a model for designing trustworthy agents by assuming two factors of trust, that is, emotion and knowledgeableness perceived. Our hypothesis is that when a user feels happy and perceives an agent as being highly knowledgeable, a high level of trust results between the user and agent. We conducted four experiments with participants to verify this hypothesis by preparing transition operators utilizing emotional contagion and knowledgeable utterances. As a result, we verified that users' internal states transitioned as expected and that the two factors significantly influenced their trust states. Frontiers Media S.A. 2019-04-02 /pmc/articles/PMC6454119/ /pubmed/31001168 http://dx.doi.org/10.3389/fpsyg.2019.00675 Text en Copyright © 2019 Matsui and Yamada. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Matsui, Tetsuya
Yamada, Seiji
Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title_full Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title_fullStr Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title_full_unstemmed Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title_short Designing Trustworthy Product Recommendation Virtual Agents Operating Positive Emotion and Having Copious Amount of Knowledge
title_sort designing trustworthy product recommendation virtual agents operating positive emotion and having copious amount of knowledge
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6454119/
https://www.ncbi.nlm.nih.gov/pubmed/31001168
http://dx.doi.org/10.3389/fpsyg.2019.00675
work_keys_str_mv AT matsuitetsuya designingtrustworthyproductrecommendationvirtualagentsoperatingpositiveemotionandhavingcopiousamountofknowledge
AT yamadaseiji designingtrustworthyproductrecommendationvirtualagentsoperatingpositiveemotionandhavingcopiousamountofknowledge