Emotional Labor in Knowledge-Based Service Relationships: The Roles of Self-Monitoring and Display Rule Perceptions

Focusing on knowledge-based service relationships, this study examined knowledge-based service workers’ (i.e., school teachers) emotional labor process and the consequential outcomes for their well-being. The study also examined the roles of two antecedents, namely, teachers’ perceptions of display...

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Detalles Bibliográficos
Autores principales: Huang, Shenghua, Yin, Hongbiao, Tang, Lifang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6465590/
https://www.ncbi.nlm.nih.gov/pubmed/31024413
http://dx.doi.org/10.3389/fpsyg.2019.00801

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6465590/
https://www.ncbi.nlm.nih.gov/pubmed/31024413
http://dx.doi.org/10.3389/fpsyg.2019.00801

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