Why Reviewing Apps Is Not Enough: Transparency for Trust (T4T) Principles of Responsible Health App Marketplaces

The overselling of health apps that may provide little benefit and even harm needs the health community’s immediate attention. With little formal regulation, a light-touch approach to consumer protection is now warranted to give customers a modicum of information to help them choose from the vast array of so-called health apps. We suggest 4 guiding principles that should be adopted to provide the consumer with information that can guide their choice at the point of download. We call these the Transparency for Trust (T4T) principles, which are derived from experimental studies, systematic reviews, and reports of patient concerns. The T4T principles are (1) privacy and data security, (2) development characteristics, (3) feasibility data, and (4) benefits. All our questions are in a simple form so that all consumers can understand them. We suggest that app stores should take responsibility for providing this information and store it with any app marketed as a health app. Even the absence of information would provide consumers with some understanding and fuel their choice. This would also provide some commercial impetus for app developers to consider this requested information from the outset.