MEASURING HEALTHCARE QUALITY – PARADIGM OF MEDQUAL

SUMMARY – Medical activity is assumed to be service activity the effects of which can be measured. The SERVQUAL scale was used as a starting point for our research, which resulted in a new, adopted scale called MEDQUAL. The MEDQUAL scale aims to measure the quality of healthcare provided by medical...

Descripción completa

Detalles Bibliográficos
Autores principales: Musa-Juroš, Ksenija, Mijoč, Josipa, Horvat, Jasna, Ilakovac, Vesna, Marković, Suzana, Racz, Aleksandar
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Sestre Milosrdnice University Hospital and Institute of Clinical Medical Research, Vinogradska cesta c. 29 Zagreb 2018
Materias:
Original Scientific Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6531992/
https://www.ncbi.nlm.nih.gov/pubmed/30431715
http://dx.doi.org/10.20471/acc.2018.57.02.02

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6531992/
https://www.ncbi.nlm.nih.gov/pubmed/30431715
http://dx.doi.org/10.20471/acc.2018.57.02.02

Ejemplares similares