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What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital

INTRODUCTION: In recent years, patients' satisfaction with emergency medical services provided to them has been one of the main criteria in the evaluation of the quality of these services. OBJECTIVE: The goal of our study was to determine the factors that affect the satisfaction of patients adm...

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Autores principales: Karagun, Ozlem, Yesilagac, Hasan, Gulalp, Betul, Gokel, Yuksel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Tehran University of Medical Sciences 2018
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6548146/
https://www.ncbi.nlm.nih.gov/pubmed/31172104
http://dx.doi.org/10.22114/AJEM.v0i0.94
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author Karagun, Ozlem
Yesilagac, Hasan
Gulalp, Betul
Gokel, Yuksel
author_facet Karagun, Ozlem
Yesilagac, Hasan
Gulalp, Betul
Gokel, Yuksel
author_sort Karagun, Ozlem
collection PubMed
description INTRODUCTION: In recent years, patients' satisfaction with emergency medical services provided to them has been one of the main criteria in the evaluation of the quality of these services. OBJECTIVE: The goal of our study was to determine the factors that affect the satisfaction of patients admitted to the emergency department (ED) and to provide new regulations. METHODS: This prospective and descriptive study included 341 patients who utilized the ED services of a university hospital between October 1, 2004, and June 30, 2005. The patients' demographic and visit characteristics, waiting times, and the total duration of stay in the ED were noted in the prepared questionnaire. In addition, all patients were asked to indicate their level of satisfaction with the care received in the ED based on a five-point Likert scale. The results were analyzed using ANOVA, chi-square, and logistic regression tests. RESULTS: Of the 341 patients, 219 (64.2%) were satisfied with the care they had received in the ED. Factors such as doctor and nurse behavior, medical information, the frequency of doctors and nurses visits, the ease of access to personnel, the cleanliness of the ED, and the availability of technical equipment had a statistically significant effect on the overall satisfaction of the patients (p < 0.05). CONCLUSION: The quality of patient care provided and the features of the ED determine the patients’ satisfaction with the ED services.
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spelling pubmed-65481462019-06-06 What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital Karagun, Ozlem Yesilagac, Hasan Gulalp, Betul Gokel, Yuksel Adv J Emerg Med Original Article INTRODUCTION: In recent years, patients' satisfaction with emergency medical services provided to them has been one of the main criteria in the evaluation of the quality of these services. OBJECTIVE: The goal of our study was to determine the factors that affect the satisfaction of patients admitted to the emergency department (ED) and to provide new regulations. METHODS: This prospective and descriptive study included 341 patients who utilized the ED services of a university hospital between October 1, 2004, and June 30, 2005. The patients' demographic and visit characteristics, waiting times, and the total duration of stay in the ED were noted in the prepared questionnaire. In addition, all patients were asked to indicate their level of satisfaction with the care received in the ED based on a five-point Likert scale. The results were analyzed using ANOVA, chi-square, and logistic regression tests. RESULTS: Of the 341 patients, 219 (64.2%) were satisfied with the care they had received in the ED. Factors such as doctor and nurse behavior, medical information, the frequency of doctors and nurses visits, the ease of access to personnel, the cleanliness of the ED, and the availability of technical equipment had a statistically significant effect on the overall satisfaction of the patients (p < 0.05). CONCLUSION: The quality of patient care provided and the features of the ED determine the patients’ satisfaction with the ED services. Tehran University of Medical Sciences 2018-07-15 /pmc/articles/PMC6548146/ /pubmed/31172104 http://dx.doi.org/10.22114/AJEM.v0i0.94 Text en © 2018 Tehran University of Medical Sciences This open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial 4.0 License (CC BY-NC 4.0). (https://creativecommons.org/licenses/by-nc/4.0/)
spellingShingle Original Article
Karagun, Ozlem
Yesilagac, Hasan
Gulalp, Betul
Gokel, Yuksel
What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title_full What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title_fullStr What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title_full_unstemmed What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title_short What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish University Hospital
title_sort what can we do to improve patient satisfactıon in the emergency department? a prospective study in a turkish university hospital
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6548146/
https://www.ncbi.nlm.nih.gov/pubmed/31172104
http://dx.doi.org/10.22114/AJEM.v0i0.94
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