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Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey
BACKGROUND AND METHOD: In care homes, staff well-being, job confidence and opinion of the care provided to residents are central to morale and care quality. In this study, care home staff in the East Midlands region of England completed self-reported outcome and experience surveys in two rounds. Mea...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BMJ Publishing Group
2019
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6567942/ https://www.ncbi.nlm.nih.gov/pubmed/31259287 http://dx.doi.org/10.1136/bmjoq-2018-000621 |
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author | Benson, Tim Sladen, Joe Done, Jessamy Bowman, Clive |
author_facet | Benson, Tim Sladen, Joe Done, Jessamy Bowman, Clive |
author_sort | Benson, Tim |
collection | PubMed |
description | BACKGROUND AND METHOD: In care homes, staff well-being, job confidence and opinion of the care provided to residents are central to morale and care quality. In this study, care home staff in the East Midlands region of England completed self-reported outcome and experience surveys in two rounds. Mean scores for each home are shown using a scale from 0 (all chose lowest option) to 100 (all chose highest option). High scores are good. RESULTS: In round 1, 332 staff in 15 homes submitted responses; in round 2, 207 staff in 9 homes. Mean scores in round 1 and round 2 were similar, although those of some homes scores differed significantly, cancelling each other out. Overall, Work Wellbeing mean score was 83 (care home range 48–97), with worthwhileness (92) the highest ranked item and anxiety at work (78) the lowest. Job Confidence mean score was 84 (range 59–94), with able to manage the work (86) highest and involvement in decisions that affect staff (79) lowest. Care Provided mean score was 86 (range 59–97), with treat people kindly (91) highest and well organised (80) lowest. Homes rated as outstanding by the Care Quality Commission had higher scores on average than those rated good, which were higher than those rated as needing improvement. CONCLUSIONS: This study has demonstrated the practicality of measuring staff views of their Work Wellbeing, Job Confidence and Care Provided in care homes. Rather than wait for adverse quality outcomes to be detected, this approach offers a way to track staff morale and declared capability over time. |
format | Online Article Text |
id | pubmed-6567942 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2019 |
publisher | BMJ Publishing Group |
record_format | MEDLINE/PubMed |
spelling | pubmed-65679422019-06-28 Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey Benson, Tim Sladen, Joe Done, Jessamy Bowman, Clive BMJ Open Qual Original Article BACKGROUND AND METHOD: In care homes, staff well-being, job confidence and opinion of the care provided to residents are central to morale and care quality. In this study, care home staff in the East Midlands region of England completed self-reported outcome and experience surveys in two rounds. Mean scores for each home are shown using a scale from 0 (all chose lowest option) to 100 (all chose highest option). High scores are good. RESULTS: In round 1, 332 staff in 15 homes submitted responses; in round 2, 207 staff in 9 homes. Mean scores in round 1 and round 2 were similar, although those of some homes scores differed significantly, cancelling each other out. Overall, Work Wellbeing mean score was 83 (care home range 48–97), with worthwhileness (92) the highest ranked item and anxiety at work (78) the lowest. Job Confidence mean score was 84 (range 59–94), with able to manage the work (86) highest and involvement in decisions that affect staff (79) lowest. Care Provided mean score was 86 (range 59–97), with treat people kindly (91) highest and well organised (80) lowest. Homes rated as outstanding by the Care Quality Commission had higher scores on average than those rated good, which were higher than those rated as needing improvement. CONCLUSIONS: This study has demonstrated the practicality of measuring staff views of their Work Wellbeing, Job Confidence and Care Provided in care homes. Rather than wait for adverse quality outcomes to be detected, this approach offers a way to track staff morale and declared capability over time. BMJ Publishing Group 2019-06-03 /pmc/articles/PMC6567942/ /pubmed/31259287 http://dx.doi.org/10.1136/bmjoq-2018-000621 Text en © Author(s) (or their employer(s)) 2019. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ. This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/. |
spellingShingle | Original Article Benson, Tim Sladen, Joe Done, Jessamy Bowman, Clive Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title | Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title_full | Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title_fullStr | Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title_full_unstemmed | Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title_short | Monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
title_sort | monitoring work well-being, job confidence and care provided by care home staff using a self-report survey |
topic | Original Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6567942/ https://www.ncbi.nlm.nih.gov/pubmed/31259287 http://dx.doi.org/10.1136/bmjoq-2018-000621 |
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