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Developing a Strategy for the Improvement in Patient Experience in a Canadian Academic Department of Surgery
Patient experience (PE) is recognized as a key component in the quality of health-care delivery. Public reporting of hospital, division, and physician-specific PE results has added to the momentum of adopting strategies to augment this metric of care. The Ottawa Hospital embarked on a journey to imp...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
SAGE Publications
2018
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6572925/ https://www.ncbi.nlm.nih.gov/pubmed/31236446 http://dx.doi.org/10.1177/2374373518774399 |