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The effect of emotional labor and impression management on burnout: Example of Family Physicians

OBJECTIVE: Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family...

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Detalles Bibliográficos
Autores principales: Yigit, Aysegul Ozer, Ay, Ferda Alper
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Professional Medical Publications 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6572984/
https://www.ncbi.nlm.nih.gov/pubmed/31258596
http://dx.doi.org/10.12669/pjms.35.3.4
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author Yigit, Aysegul Ozer
Ay, Ferda Alper
author_facet Yigit, Aysegul Ozer
Ay, Ferda Alper
author_sort Yigit, Aysegul Ozer
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description OBJECTIVE: Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family physicians’ use of emotional labor and impression management on burnout. METHODS: A total of 82 questionnaires were distributed to all family physicians who work in the family health centers of the Public Health Directorate in Sivas province. The data were analyzed using descriptive statistics and multiple regression analysis. RESULTS: According to the findings, the level of burnout of family physicians was low and there was a significant relationship between impression management tactics and emotional labor behavior. Impression management and emotional labor behaviors had no significant effect on burnout. CONCLUSION: Use of physicians’ emotional labor and impression management tactics, do not have an impact on their burnout levels and it helps improve physician-patient interaction.
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spelling pubmed-65729842019-06-28 The effect of emotional labor and impression management on burnout: Example of Family Physicians Yigit, Aysegul Ozer Ay, Ferda Alper Pak J Med Sci Original Article OBJECTIVE: Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family physicians’ use of emotional labor and impression management on burnout. METHODS: A total of 82 questionnaires were distributed to all family physicians who work in the family health centers of the Public Health Directorate in Sivas province. The data were analyzed using descriptive statistics and multiple regression analysis. RESULTS: According to the findings, the level of burnout of family physicians was low and there was a significant relationship between impression management tactics and emotional labor behavior. Impression management and emotional labor behaviors had no significant effect on burnout. CONCLUSION: Use of physicians’ emotional labor and impression management tactics, do not have an impact on their burnout levels and it helps improve physician-patient interaction. Professional Medical Publications 2019 /pmc/articles/PMC6572984/ /pubmed/31258596 http://dx.doi.org/10.12669/pjms.35.3.4 Text en Copyright: © Pakistan Journal of Medical Sciences http://creativecommons.org/licenses/by/3.0 This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Original Article
Yigit, Aysegul Ozer
Ay, Ferda Alper
The effect of emotional labor and impression management on burnout: Example of Family Physicians
title The effect of emotional labor and impression management on burnout: Example of Family Physicians
title_full The effect of emotional labor and impression management on burnout: Example of Family Physicians
title_fullStr The effect of emotional labor and impression management on burnout: Example of Family Physicians
title_full_unstemmed The effect of emotional labor and impression management on burnout: Example of Family Physicians
title_short The effect of emotional labor and impression management on burnout: Example of Family Physicians
title_sort effect of emotional labor and impression management on burnout: example of family physicians
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6572984/
https://www.ncbi.nlm.nih.gov/pubmed/31258596
http://dx.doi.org/10.12669/pjms.35.3.4
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