Cargando…

User satisfaction with public oral health services in the Brazilian Unified Health System

BACKGROUND: User satisfaction represents a patient-centered measure that should be used to assess the quality of oral health services. This study investigated the differences in user satisfaction with public oral health services according to the sociodemographic user profile and the quality of oral...

Descripción completa

Detalles Bibliográficos
Autores principales: Amorim, Leonardo de Paula, Senna, Maria Inês Barreiros, Alencar, Gizelton Pereira, Rodrigues, Lorrany Gabriela, de Paula, Janice Simpson, Ferreira, Raquel Conceição
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6593529/
https://www.ncbi.nlm.nih.gov/pubmed/31238976
http://dx.doi.org/10.1186/s12903-019-0803-8
_version_ 1783430067259441152
author Amorim, Leonardo de Paula
Senna, Maria Inês Barreiros
Alencar, Gizelton Pereira
Rodrigues, Lorrany Gabriela
de Paula, Janice Simpson
Ferreira, Raquel Conceição
author_facet Amorim, Leonardo de Paula
Senna, Maria Inês Barreiros
Alencar, Gizelton Pereira
Rodrigues, Lorrany Gabriela
de Paula, Janice Simpson
Ferreira, Raquel Conceição
author_sort Amorim, Leonardo de Paula
collection PubMed
description BACKGROUND: User satisfaction represents a patient-centered measure that should be used to assess the quality of oral health services. This study investigated the differences in user satisfaction with public oral health services according to the sociodemographic user profile and the quality of oral health services in primary health care in Brazil. METHODS: Secondary data from a national program obtained through interviews with users were analyzed. Satisfaction was based on the Swan’ model relating to perceptions regarding the service performance, assessment of overall satisfaction and the intention to avoid the service in the future. The exploratory variables were demographic characteristics of the users and the quality of the primary service from the user’s viewpoint, considering the dimensions: access; receptivity of spontaneous demand; integral health care; bonding, accountability, and coordination of care. RESULTS: A total of 37,262 users participated, and 65.51% reported satisfaction with the oral health service, that was higher among those > 20 years old and beneficiaries of the Family Grant Program and lower among users with a higher level of schooling and those who reported being employed. Users who rated oral health service positively were more satisfied. CONCLUSIONS: Socioeconomically disadvantaged user was more satisfied with oral health services and the satisfaction increased with age. The improvement in the quality of oral health services in primary care can result in greater satisfaction.
format Online
Article
Text
id pubmed-6593529
institution National Center for Biotechnology Information
language English
publishDate 2019
publisher BioMed Central
record_format MEDLINE/PubMed
spelling pubmed-65935292019-07-09 User satisfaction with public oral health services in the Brazilian Unified Health System Amorim, Leonardo de Paula Senna, Maria Inês Barreiros Alencar, Gizelton Pereira Rodrigues, Lorrany Gabriela de Paula, Janice Simpson Ferreira, Raquel Conceição BMC Oral Health Research Article BACKGROUND: User satisfaction represents a patient-centered measure that should be used to assess the quality of oral health services. This study investigated the differences in user satisfaction with public oral health services according to the sociodemographic user profile and the quality of oral health services in primary health care in Brazil. METHODS: Secondary data from a national program obtained through interviews with users were analyzed. Satisfaction was based on the Swan’ model relating to perceptions regarding the service performance, assessment of overall satisfaction and the intention to avoid the service in the future. The exploratory variables were demographic characteristics of the users and the quality of the primary service from the user’s viewpoint, considering the dimensions: access; receptivity of spontaneous demand; integral health care; bonding, accountability, and coordination of care. RESULTS: A total of 37,262 users participated, and 65.51% reported satisfaction with the oral health service, that was higher among those > 20 years old and beneficiaries of the Family Grant Program and lower among users with a higher level of schooling and those who reported being employed. Users who rated oral health service positively were more satisfied. CONCLUSIONS: Socioeconomically disadvantaged user was more satisfied with oral health services and the satisfaction increased with age. The improvement in the quality of oral health services in primary care can result in greater satisfaction. BioMed Central 2019-06-25 /pmc/articles/PMC6593529/ /pubmed/31238976 http://dx.doi.org/10.1186/s12903-019-0803-8 Text en © The Author(s). 2019 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.
spellingShingle Research Article
Amorim, Leonardo de Paula
Senna, Maria Inês Barreiros
Alencar, Gizelton Pereira
Rodrigues, Lorrany Gabriela
de Paula, Janice Simpson
Ferreira, Raquel Conceição
User satisfaction with public oral health services in the Brazilian Unified Health System
title User satisfaction with public oral health services in the Brazilian Unified Health System
title_full User satisfaction with public oral health services in the Brazilian Unified Health System
title_fullStr User satisfaction with public oral health services in the Brazilian Unified Health System
title_full_unstemmed User satisfaction with public oral health services in the Brazilian Unified Health System
title_short User satisfaction with public oral health services in the Brazilian Unified Health System
title_sort user satisfaction with public oral health services in the brazilian unified health system
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6593529/
https://www.ncbi.nlm.nih.gov/pubmed/31238976
http://dx.doi.org/10.1186/s12903-019-0803-8
work_keys_str_mv AT amorimleonardodepaula usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem
AT sennamariainesbarreiros usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem
AT alencargizeltonpereira usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem
AT rodrigueslorranygabriela usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem
AT depaulajanicesimpson usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem
AT ferreiraraquelconceicao usersatisfactionwithpublicoralhealthservicesinthebrazilianunifiedhealthsystem