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Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

BACKGROUND: Online peer support forums require oversight to ensure they remain safe and therapeutic. As online communities grow, they place a greater burden on their human moderators, which increases the likelihood that people at risk may be overlooked. This study evaluated the potential for machine...

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Detalles Bibliográficos
Autores principales:	Milne, David N, McCabe, Kathryn L, Calvo, Rafael A
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	JMIR Publications 2019
Materias:	Original Paper
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6658385/ https://www.ncbi.nlm.nih.gov/pubmed/31025945 http://dx.doi.org/10.2196/11410

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