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Relationship between employee engagement scores and service quality ratings: analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012–2016)

OBJECTIVE: This research explores measures of employee engagement in the National Health Service (NHS) acute Trusts in England and examines the association between organisation-level engagement scores and quality ratings by the Care Quality Commission (CQC). DESIGN: Cross-sectional. SETTING: 97 acut...

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Detalles Bibliográficos
Autores principales:	Wake, Mark, Green, William
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2019
Materias:	Health Services Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6661626/ https://www.ncbi.nlm.nih.gov/pubmed/31320347 http://dx.doi.org/10.1136/bmjopen-2018-026472

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