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Personal Phone Calls Lead to Decreased Rates of Missed Appointments in an Adolescent/Young Adult Practice

INTRODUCTION: Nationally, hospital practice missed appointment rates are high. Our goal was to reduce the rate of missed appointments in an Adolescent/Young Adult Practice through quality improvement methods. METHODS: During the 12-month intervention period, administrative staff called patients the...

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Detalles Bibliográficos
Autores principales:	Penzias, Rebecca, Sanabia, Virginia, Shreeve, Kyra M., Bhaumik, Urmi, Lenz, Caitlin, Woods, Elizabeth R., Forman, Sara F.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Wolters Kluwer Health 2019
Materias:	Individual QI Projects from Single Institutions
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6708648/ https://www.ncbi.nlm.nih.gov/pubmed/31572893 http://dx.doi.org/10.1097/pq9.0000000000000192

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