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Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality
This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2019
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6747509/ https://www.ncbi.nlm.nih.gov/pubmed/31484308 http://dx.doi.org/10.3390/ijerph16173212 |