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Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks
Store and forward telemedicine is used routinely in health care, but there is little published information about how such telemedicine systems are used. For example, an important aspect of the system's usability is the length of time it takes to submit a referral. Referral-submission times were...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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Frontiers Media S.A.
2019
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6759517/ https://www.ncbi.nlm.nih.gov/pubmed/31620417 http://dx.doi.org/10.3389/fpubh.2019.00260 |
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author | Wootton, Richard O'Kane, Barry |
author_facet | Wootton, Richard O'Kane, Barry |
author_sort | Wootton, Richard |
collection | PubMed |
description | Store and forward telemedicine is used routinely in health care, but there is little published information about how such telemedicine systems are used. For example, an important aspect of the system's usability is the length of time it takes to submit a referral. Referral-submission times were measured in networks based on the Collegium Telemedicus system. In a 25-week period in 2018/2019, eight Collegium networks received a total of 1,649 clinical or educational cases submitted via the web interface. The time to prepare a referral was measured in 669 of these cases, in two different ways. An indirect measurement of the referral-preparation time was calculated as the interval between the user logging in, and the referral being submitted. A direct measurement of the referral-preparation time was calculated as the interval between the user opening the referral page and the referral being submitted to the server. The difference between the two measurements represents time spent by the user on other activities after logging in, before beginning the referral. The median referral-preparation time, measured directly, was 888 s (IQR 512-1765). The median of the differences between the two preparation times was 27s (IQR 8-146). The referral-preparation times in the eight networks were broadly similar, despite the differences in the nature of their operation (clinical or educational), and the types of case handled (single specialty or multi-specialty). Quantitative information about aspects of the user interface, such as the referral-preparation time, is important not only in the initial system design, but also in its subsequent development. |
format | Online Article Text |
id | pubmed-6759517 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2019 |
publisher | Frontiers Media S.A. |
record_format | MEDLINE/PubMed |
spelling | pubmed-67595172019-10-16 Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks Wootton, Richard O'Kane, Barry Front Public Health Public Health Store and forward telemedicine is used routinely in health care, but there is little published information about how such telemedicine systems are used. For example, an important aspect of the system's usability is the length of time it takes to submit a referral. Referral-submission times were measured in networks based on the Collegium Telemedicus system. In a 25-week period in 2018/2019, eight Collegium networks received a total of 1,649 clinical or educational cases submitted via the web interface. The time to prepare a referral was measured in 669 of these cases, in two different ways. An indirect measurement of the referral-preparation time was calculated as the interval between the user logging in, and the referral being submitted. A direct measurement of the referral-preparation time was calculated as the interval between the user opening the referral page and the referral being submitted to the server. The difference between the two measurements represents time spent by the user on other activities after logging in, before beginning the referral. The median referral-preparation time, measured directly, was 888 s (IQR 512-1765). The median of the differences between the two preparation times was 27s (IQR 8-146). The referral-preparation times in the eight networks were broadly similar, despite the differences in the nature of their operation (clinical or educational), and the types of case handled (single specialty or multi-specialty). Quantitative information about aspects of the user interface, such as the referral-preparation time, is important not only in the initial system design, but also in its subsequent development. Frontiers Media S.A. 2019-09-18 /pmc/articles/PMC6759517/ /pubmed/31620417 http://dx.doi.org/10.3389/fpubh.2019.00260 Text en Copyright © 2019 Wootton and O'Kane. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms. |
spellingShingle | Public Health Wootton, Richard O'Kane, Barry Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title | Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title_full | Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title_fullStr | Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title_full_unstemmed | Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title_short | Time Required to Create a Referral in Various Store-and-Forward Telemedicine Networks |
title_sort | time required to create a referral in various store-and-forward telemedicine networks |
topic | Public Health |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6759517/ https://www.ncbi.nlm.nih.gov/pubmed/31620417 http://dx.doi.org/10.3389/fpubh.2019.00260 |
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